Hello Pixiewings, Welcome to the Community and thank you for posting. I received the verification email on my new address and clicked on it. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. virginmedia. I'm very sorry for the issues you've been having with your email address. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. com servers. We would like to show you a description here but the site won’t allow us. I can neither send or receive emails. virgin. Stupidly, our old Ntlworld account which is somewhat inactive. I am using a Samsung android tablet, and i have an ntlworld. Randomly it's not receiving any emails. So to be clear, you are a current VM broadband customer, you also have a valid my. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Networking and WiFi. VM say they have made that change to improve the security of VM email accounts. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. com:dhtyG15793Wj" It is important to. The only way it would go to the Outlook. Then unfortunately your ntl email account has finally been closed, as VM only supports email for broadband customers. . Ari - Forum. gov. ukntlworld. So sorry to hear about the recent issues with accessing your Mum's email service via a clientmail service (Thunderbird). Maxatoria Posts: 17,980. virginmedia. even went after my PayPal. i just want to access my original ntlworld email account via outlook. This changed -. Sign into the account here:. The account works fine on the email app on my phone and I can still send and received emails, but unable to log in via the website. However, we have been experiencing some issues generally with our email service, so it's possible that he has been unable to sign in due to this. I have copied and pasted my new Virgin media PW into the incoming mail server password space but the. All Rights ReservedVirgin Media Email - How to manage my email accountMy NTLWORLD email address wont recieve emails suddenly. Newbie poster here. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. I can't seem to log in though. I just want the email address deleted. . The default address was switched - independently of me - to an old virginmedia. I’ll let him know, thanks! The best advice you can give him is to start a new email account with another provider, and let all his contacts know the new address. If one of the accounts was in someone-else's name it would not be possible to switch the Ntlworld address over. I have the same problem with a blueyonder email address that has been changed today to a gmail acct, as per instructions from Virgin Media. com:dhtyG15793Wj" It is important to keep the colon : and the spaces before that piece of text exactly as per the original line of text in step 1). Unfortunately due to Virgin Media's incompetence and a very long story, they can't seem to figure out how to unlock the ntlworld inbox. We've introduced a series of measures to help keep you connected and entertained during the latest nationwide lockdown. 0 KudosCheck your service status; Basket ; My accountSign in. I cannot seem to put in the correct password - it just isn’t accepting it and there is no way to reset password. champions@theguardian. . Since yesterday afternoon I can’t. Select Accounts > Email accounts. I would be more than happy to look into this for you. Then it doesn't recognise my password. It just stopped receiving emails on Friday and I’ve only just worked out that I can’t get in it at all and it appears to be gone. It appears that after the latest iOS update, ntlworld. That is all there is to it. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. I am unable to sign into Virgin Media using my ntlworld details. . Ntlworld. They will need to contact the account holder in order to do so. COM e-mail server settings - POP and SMTPFinally an update from Axel that might be meaningful. co. Also, just to note. lw01. 9. Yes, the warning message can be confusing. However, I deleted all my e-mails. I would really love to be able to get back into my ntlworld address from when I was 13. E mail Still not working in Email 13 minutes ago; email password in Email 45 minutes ago; NTL email still live - I cant access it or shut it down in Email 3 hours ago; 1 out of 5 emails not working in Email 4 hours ago; email account locked in Email 6 hours agoWe would like to show you a description here but the site won’t allow us. The immediate answer to that is if that email account is not linked to a live Virgin Media broadband account you. However I can't get my ntlworld email to work on new phone. I don't use webmail but my Ntlworld account is still set up and active on Thunderbird. 9. I will try again! Is there anyone who can help. Go to solution. My Virgin Media, making managing your account easier with all your information in one place. I contacted Virgin who changed my password and got me back into my account. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. . We would like to show you a description here but the site won’t allow us. com address. com. Tuning in Options. The message will appear within the envelope icon at the top right of the forum page. Unfortunately VM are not very good at doing this and so the address can persist for much longer before eventually being culled. The primary has been hacked and I was advised to change the password. We are very sorry to hear you are experiencing issues accessing your email account, we will do all we can to help. BT. com’. net or virginmedia email accounts. comblueyonder. I am sorry to hear that you are unable to access the email and emails only remain active on active account. Networking and WiFi. Follow the step-by-step guide to take backup of Ntlworld webmail account. Coenoby. Select the necessary file saving option from the list that appears. com account. It's absolutely free. In the top right, click the gear icon, and select “Settings” from the dropdown menu. A steady stream of over 800 reports were submitted to the website Downdetector since 08:00 BST Tuesday. Working hard to help connect the nation, shop our offers and order online. It's my main communication stream. I have changed the passwords and email addresses for most of accounts associated with this email but I can't access the email itself because the password has been changed and the forget password option doesn't work for ntlworld addresses. * Call costs may vary. This started happening a few weeks ago. I am trying to log into my email account via another route in case my mobile has been cloned. Common problems are entering your full email address as the username or using the webmail username instead of the email login name. Forgotten your login details? Keep me signed in. I am receiving Ntlworld email (IMAP) on my desktop in Thunderbird but not in either of my two android devices (O2, Gmail app, IMAP) since August 4th 2023. Help > Create new Email address >. Sign in to My Virgin Media using your current details. com email. That change means that when you reset a VM email password you now have to generate an app specific password to use instead or your webmail password when accessing that email address via any third party email apps or clients on all your devices. Select required folder from the left side of the software panel. Hello chrisgallagher. As Graham_A has linked, if you follow that link it will ask you to sign in, on the password screen it will give the option to reset this if needed. 2) I'm unable to change the password to the ntlworld. 993. virgin. Access your bills, diagnose faults and manage your package. However it’s a good idea to set up an email redirection during that period, and clear your emails and folders out so you’re ready after the 90 days. I have a ntlworld primary email account, and a secondary email. For example, if you use the same password for multiple accounts, you're at greater risk of your accounts being compromised. The problems appear to have started shortly before 6pm last night, according to. com, @virgin. I have attempted to speak to an agent via chat and gotten no. * Call costs may vary. com My ntlworld. - i dont need to do this. page. I've searched the forum but unfortunately haven't been able to find the answer. three days ago my Ntlworld. Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago; Top. Send test e-mail message: Cannot send the message. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. To access your. ntlworld. com). If you normally access the account via an email app or client you will need to update the app or client email settings to use the new. com email not recognised and can't log in (or reset password) in Email 13 hours ago; Old ntlworld email addresses, unable to add secondary email account to any new device in Email yesterday; Locked ntlworld. i just want to access my original ntlworld email account via outlook. Couldn't verify account. Also, just to note. Clear browser cache and cookies. This does not change the underlying Ntlworld email address, only the way you sign into it via the My Virgin Media account or via VM webmail. This suggests to me that the recognition of the email address is the issue. Email address. com :Y54kpX5g: curl -v smtps://smtp. Sign into the account here:. DevinMigrating @ntlworld. However, I was wondering if there was ANY possibility I could get a password reset on the old account, so I could potentially use that to log into Gmailify or another. Email address. Sign into the account. Log-in email address . When I put in my password it tells me either the email address or password are wrong. ntlworld email address not working Since 19 June 2023 now 21 June 2023 my username@ntlworld. Tech Support is open 24/7 on the numbers below. Rob. Select Trust this browser. SpeedI'm getting worried and daren't log out of Windows. She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email. Verify the e-mail address in your account properties. blueyonder. I am using a Samsung android tablet, and i have an ntlworld. Here you’ll find all the help you need for Virgin Media related problems and issues. They can then look to update the contact information on the account to a different email address for any future correspondence. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. Thanks. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. She has no recollection of what the password may be, unfortunately but wishes to keep on using the same email. com. gourmetsociety. live. com email address to different Virgin account. We would like to show you a description here but the site won’t allow us. The problems you have are entirely due to virgin media service end, dont mess with your log on or password . Ive been also having problems with ntl accounts. com email account. This was created decades ago before Virgin existed. My partner uses an ntlworld email address which has worked correctly for years on her iphone. Check server status. I had access to it on my phone via generating an - 5432083. com. Next, from the File menu select New > Mail Account, then enter the email settings outlined below. change the secondary account password by selecting View/Change. it requires I login with the main ntlworld address i used to setup the other emails many years ago. All forum topics; Previous topic; Next topic; 1 REPLY 1. Whether that may be due to hacking, incompetent management or equipment failure, the result is the same. Log in to your Virgin Media Business Mobile Account. I believe that she needs a new/valid password linked to her ntlworld email address so. Is there a way of getting a notification sound when an e mail arrives in the inbox. Try that and see how it goes. i just want to access my original ntlworld email account via outlook. Search. ’. I'm a Very Insightful Person. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). ntlworld. The fact that you mention the account number suggests to me that you don't have a current VM broadband account. Forgotten your login details? Keep me signed in. com email address. I need access to the @ntlworld email as it is associated with a lot of other accounts but if I lose access to the @ntlworld email I will lose access to a lot of other accounts. Working fine here. virginmedia. When the account is up and running after downloading all your folders, you can right-click on the POP3 account name in. If you can then You could try deleting the email credentials from your phone and re add them and or try another email app. Your username is usually "John Smith" rather than "johnsmith@ntlworld. Hello guys, I became a VirginMedia cust again a couple of weeks back, I set up my email address and I was pretty sure I used a password that I would remember. I went through steps 1 and 2 on this page, but when I select the link in step 3 it sends me back to the webpage "You Virgin. 3. There are different fixes to your problem, and here is a full list: Check internet connection. Sign into the account here:. QuickStart, set up and connections. virginmedia. Enter your Apple ID and then select the arrow. Last click on the Backup button and successfully perform the conversion. net email users. I have Gmail too but I don't use it much. com -u username:password. . 2) - mail is accessible using Apple mail. CoenobyOptions. com email account in Email 3 weeks ago; Secondary a/c holder cannot access ntlworld mailbox in Email 3 weeks ago; Setting up email again after compromised account in Email 19-10-2023; Just updated my VM email log in details & now logging in via secondary email. So I can have a look into this for you, I will be private messaging you. Networking and WiFi. Did you get it sorted out or is it just the usual of having to wait until they have tweaked something? 0 Kudos. I gave up after a call back from the v. When I tried to send emails (they were still coming in at this point) I got the message SMTP connection to server smtp. Browse Virgin Media Virgin Media Community. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. I used to be able to access my ntlworld email by logging in through the mail2. Get the error message Unable to log in. All e-mail accounts send and receive e-mails properly. com secondary email, Thanks for coming back and confirming that. If prompted, enter your password for the account and select Done. Hi, I have an issue accessing my secondary email account ending virginmedia. com Outgoing Server: smtp. Virgin media do not operate in my area so I am no longer a customer. changing the password changes the account login password. gov. All Rights Reserved My NTLWORLD email address wont recieve emails suddenly. "I cannot log into the secondary email as a separate MVM account - it doesn't recognise the password. Graham_A. Then I noticed the hacker was still there, all my emails were being forwarded to them. At that time they said existing email accounts would continue to be supported by them. On the rare occasion the email takes longer than 90 days. Since we send this one-time passcode to an email address, for security reasons we need to send it to a non-Virgin Media email address. Sorry. However, VM continues to support the existing email accounts of VM broadband customers. co. As of Feb 7th I've been unable to access my ntlword. Alternatively you can sign in to Virgin Media Web Mail by going to mail. Ensure that the Email username is your full NTLWorld email address ; Select Log on using clear text authentication ; Select My server. imap. Sadly, as the community have already advised email addresses need to be linked to an active service account to both stay active, and for us to be able to provide troubleshooting support. I have been able to log into my Virginmedia account and change my password, but the hacker still appears to be able to access this email address and move messages received from eBay to the deleted items folder. Now I'm totally locked out of my virgin ntlworld email account. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. You have received this email as one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected. If it happens to be a secondary account then warnings about the TV control and connect apps are not relevant as only the primary email account can access such apps. Both my wife and I still send and receive emails using ntlworld email addresses. net. . not my email account password. com" asking for username and password. in Email Thursday; NTLWORLD unavailable on Outlook in Email a week agoCheck your email from anywhere in the world. 1 ACCEPTED SOLUTION. 0 Kudos. com" (might be a worth a look at your settings). if you have set the mail app password you must have specified a non VM email address as the VM username. changing the password changes the account login password. Check your email for free. So that part should now say something like " [email protected] emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. Reply. Email Settings for Ntlworld. Coming back to the loop you are in. com. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. In response to jg60. No need to register! Your Email Address: Password : Webmail Advanced Login Secure Login Webmail Check your POP/IMAP email on the web. 0 Kudos Reply. VM say they have made that change to improve the security of VM email accounts. Thanks. Any help would be appreciated. However, VM continues to support the existing email accounts of VM broadband customers. _____I have an old ntlworld email address and use through outlook. Click the Add button, and select the mail option. co. - 5398523Solved: I have a secondary email account set up that is an old ntlworld email. I went through the palaver of changing password etc and it came back with a completely different user name (e-mail address). Sign into the account here:. Unfortunately, as others have mentioned, once you leave Virgin Media, any associated email accounts created on our service will be terminated after 90 days. Issue is: my (elderly) sister-in-law has had ntlworld email for many years, no problems. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. virginmedia. com. Scroll down that page and you will see a place to edit the password. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. @iqbalq wrote: Hi all. Here is what some Virgin Media users who are unable to sign in to their email accounts have to say about the problem. uk. richard. Next, you need to change your. ntlworld. ntlworld. The sad thing is that if VM had complied with their own Terms and Conditions they would have deleted these old ntlworld email accounts 90 days after your previous. Did the. ntlworld. That result adds further evidence to suggest that the Ntlworld email address is indeed in the process of being closed down as it should be 90 days after the host VM broadband account is closed. That's right, the Ntlworld link through the VirginMedia website is being tempermental and hasn't been letting quite a few customers log into their email account. Virgin Media. Why can’t I log into my Ntlworld email?She has had an ntlworld email address for over two decades and my parents are still virgin media customers, but my mum can no longer access her email account on her Google phone as it keeps asking ‘correct credentials needed - enter credentials for *@ntlworld. Login into your Virgin Mobile account and unleash your mobile’s full potential. sign in using your ntlworld. While you are on that page, make sure you set up a Password Recovery Question. Try that and see how it goes. If you occasionally temporarily lose a message, it's because you didn't change the maximum number of server. Can’t access ntlworld email account in Email 8 hours ago; NTL WORLD ADDRESS LOCKED in Email 9 hours ago; Cannot access emails or login to Virginmedia. JaneG1. Then, open the Settings panel and go to the General Settings section. I have returned home, and i was able to send them first time! I was at my girlfriends over the weekend, so maybe it is her Router that is blocking the connection to the Servers. They aren't. The username or password is incorrect pop3/imap access isn't turned on for this account. If you're looking to access your TV, broadband and phone account including your email, sign in here. It's a @ntlworld. Try. When I originally set up with Virgin, the account was in my name. Virgin Media. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. If you are facing the Virgin Media email not working error, you can try a couple of fixes, and here are a couple of them!Despite having a previous (recent) email saying I needed to set an app password for this email account to access it. When you reset a VM email password that password now only allows you to access the relevant Webmail account. Options. If you click on "Learn more" you might find something useful there. NTLWorld email access. uk to sign in, we’re asking you to update it to a third-party email address. So i need someone to migrate just the email account to my new account. Working fine here too. We have tried changing our password in My Virgin Media but this has not resolved the issue. com email accounts do t work. On the right side select other users. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. VM say they have made that change to improve the security of VM email accounts. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. com" asking for username and password. My ntlworld address and mail box still working fine. BT. If you're trying to add your Outlook. The advice I offer is my own and does not represent Samsung’s position. 18-01-2021. Forum Member. Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. I have had a look on the forum and can see that he needs to login to the virginmedia webmail and generate a new App password to. Email us at consumer. on 06-03-2023 18:47. This should happen 90 days after you close the associated Virgin Media broadband account. If you find yourself unable to log into your email account, please perform a full virus scan on all. com e mail address. 19 June 2019. Virgin Media Email - How to manage my email account Can’t access ntlworld email account in Email Sunday; Account hacked in Email Friday; credential or authentication info does not work & failed decrypting the password in Email 2 weeks ago; Deleted ntlworld email account still live in Email 2 weeks ago; I need help with email settings in Email 2 weeks ago In response to Adri_G. 2) Once you have pasted it into Word, replace "Username" with your full Virgin Media / Ntlworld email address, and. You’ll find these details on your bill or welcome email. The account holder needs to contact Virgin Media to request that your email account's password be reset. Click the Sync button in the Mail app, at the top of your message list, to force the app to sync. Sign into the. I am sorry to hear about the issues you are having with the email account. By going to the link that Petey286 provided you should be able to log into the email account. mail2web. My problem is that I cant log in to my virgin media using my wifes email (@ntlworld.